Lead Management

In any business, organization is a must. It is the only way to stay on top of all your work and ensure that everything is getting done effectively and in a timely manner.

So When it comes to managing your leads and incoming sales, it is just as important to maintain an organized system to produce quality results.

Lead management is an important component of digital marketing, and is key to help your business grow and stay alive. Make sure you know what lead management is and what kinds of strategies and programs can help your stay organized, before it is too late.

Lead Management: What Is It And How To Do It

First of all, let us start by coming to terms with the concept of lead management. While the term sounds like it is quite straight forward, and it is for the most part, there are still some other components of lead managements you, as a business owner and/or marketer, need to know about. Lead management is not only the management of incoming leads, but it is the process of keeping track of all leads within your business, along with the current clients you have already brought it. Lead management also refers to the process of working to generate new prospects and turn these potential clients into paying customers. It is the system by which business owners and marketers, along with the help of marketing software programs, work to grow their client base and continue to keep current customers happy in order to create and maintain a good reputation and positive sales ratings for the business.

Lead management is used in all types of businesses, of all sizes and industries. Having a good lead management system is part of a healthy marketing campaign, and is the root of growing your business and making new sales. So lead management needs to be a main priority in your company’s marketing efforts.

Now, let’s move on to break down the different parts of lead management that help to create a more successful marketing strategy:

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Lead Generation

Before you will see a single sale, you need a lead. You need to find individuals with an interest in your business and a need for your products or services. It is not rocket science, people. But how and where does one find these leads? A main part of lead management is finding, organizing and automating the process of finding new leads in the digital realm. Lead generation is an important part of the lead management process, for obvious reasons: one being that leads are a necessary to have to maintain a lead management system, and two, that in order to stay alive and grow as a business you need to continue reaching out to new prospects and finding ways to gain new sales. Even if you have a solid base of current clients, they only have so much purchasing power. So finding ways to attract new customers is a must in all stages of building and maintaining a business.

Lead generation can be a lofty task to handle, because the process of which businesses must market to potential buyers is always changing, and current strategies can get stale easily. What once worked to grasp new leads, might now be a stagnant attempt at grabbing new prospects online. Part of your lead management system should work to help you find new leads and coming up with new ways to do so.

Lead generation can come from multiples channels across the web. Leads can come from anywhere online, like new clicks and followers on social media networking sites, new visitors who found your web pages through search engines, or even those recommended from current clients. Finding new opportunities to get leads is what lead generation is all about.

Then, working to convert these new leads into paying customers is the next major task at hand.

Prioritize Leads

In the conversion process, the next step after gaining attention form a new prospect is to screen the lead and determine their worth. Another priority of a lead management system is to maintain the leads within your database, and help determine which are the best leads to market to at the time. Lead prioritization is key to converting these potential clients into paying customers, because it helps you target the leads with real purchasing potential when they are ready, but it also helps marketers determine which leads still have potential and need to continue to be nurtured, but we will talk more about this later.

When you gain new prospects, your lead management system can help you determine how to prioritize these leads. This way, you can put the leads that are ready to be swayed at the top, and the leads that have no intentions of purchasing at the bottom of your to-do list. There will be plenty of leads, but not all leads are created equal. Some will come to your site with no real intention of investing in your products or services, and that’s okay. Just make sure you are not wasting your time on these unimportant visitors.

With lead screening, a lead management software can help you gain more data about the new potential customers, so you can figure out which ones are most important to you and how you can work to convert them. By focusing on the leads with the most buying potential, versus blindly trying to convert each and every lead that comes your way, you will see a higher return on investment (or ROI), and better sales results in the end.

Lead Nurturing Strategies

While you are working to gain leads and find the ones ready to go to your sales team to be targeted to make a purchase, it does not mean the rest of these are worthless. Even if they do not have immediate purchasing potential, they might be worthwhile to pursue over time. Some of these leads just need a bit more time to be convinced that your services are right for them, and a little more time to mull things over.

As for these leads, you can keep them in your system and work to convert them. This part of lead management is called lead nurturing. Lead nurturing is the process of working to make connections with the leads that come to your business, and finding ways to keep your business on their radar until they are ready to make a purchase. Lead nurturing can come in many ways, but a major form that many businesses use to do this is through email marketing and drip campaigns. These email marketing campaigns send emails out to leads in a consistent manner, looking to grab their attention, offer deals, and do whatever they can to get the lead to visit their site with the hopes of converting them into paying customers.

Other lead nurturing tactics include content marketing and social media marketing strategies. These tasks are often combined to share content, but with the help of social media content finds its way to the newsfeeds of leads and draws them into to learn more about the business, gain knowledge about certain concepts in the industry, or even just to show them catchy news topics or stories to gain their interest.

Lead nurturing is a vital part of lead management as it helps to convert leads that did not originally pique their interest and get your company more sales in the end.

Software To Help

Lead management is extremely important to your company’s future as it helps you grow and maintain relationships with leads and clients. But as there are many important tasks to take care of, it can be hard to manage it all by yourself. So lead management software is out there to help.

Some lead managements software is part of complete marketing automation software programs that take care of multiple marketing needs at once. These all-inclusive packages can come at a price, but can handle large amounts of data and work to keep your business running smoothly without your having to back the large workload.

Other types of lead management software can manage specific tasks that you might need direct help with, like email marketing tools for lead nurturing initiatives, or lead scoring to help you find and target the right leads at the right time. There are plenty of lead management systems out there to help your business stay organized and thriving. It is all about finding the best software for your needs, your business size and your allotted budget to keep your business running smoothly.

Overview of Lead Management

Lead management keeps your business going by working to gain new potential prospects, convert the prospects into customers and help your business gain more sales. To grow your business, and simply to keep your business up to par as it is now, you need some sort of lead management strategy to keep your sales points where they should be. A lead can bring new potential to a business, but only if it is handled in the correct manner.